The Problem
Telecom customers in Oman faced friction managing their mobile services — checking balances, subscribing to data bundles, and managing accounts required calling customer service or visiting physical stores. Majan Telecommunication needed a digital-first solution to empower customers with self-service capabilities.
What We Built
We developed the mobile applications for Renna Mobile, a customer-facing telecom app that puts account management in users' hands. Built for iOS and Android, the app serves as the primary digital touchpoint for Renna Mobile's prepaid and postpaid customers across Oman.
Key Features
- Self-Service Account Management: Users can sign up, manage their profiles, and access account details instantly
- Balance Monitoring: Real-time visibility into credit balances and data usage
- Bundle Subscriptions: Easy subscription to data packages and international calling plans
- Self-Activation: Onboard new customers and activate services directly from the app
- Localized Experience: Tailored for the Oman telecom market with regional payment integrations
Technical Highlights
- Cross-platform mobile development (iOS + Android)
- Integration with telecom billing and provisioning systems
- Real-time balance and usage tracking
- Secure authentication and account management
- Support for multiple service types (prepaid, postpaid, data, voice)
Results
- 100,000+ downloads on Google Play
- Active user base managing accounts and subscriptions daily
- Significantly reduced call center volume for routine account inquiries
- Primary customer acquisition and service management channel for Renna Mobile
- Continuous updates and feature additions since 2017